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Location name
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Waitlist

Enabled

Waitlist hours

Set custom hours for your waitlist.

Weekly hours

SundayOpen all day
Monday8:00am – 9:00pm
Tuesday8:00am – 5:00pm
Wednesday8:00am – 5:00pm
Thursday8:00am – 9:00pm
Friday8:00am – 9:00pm
SaturdayOpen all day

Hours by date

Set hours for specific dates

General

Configure basic functionality around your waitlist.

Allow customers to register multiple times

Customers will be able to register for the waitlist multiple times.

Allow flagged customers to join

Flagged customers will be able to register normally.

Allow only existing customers to join

Only customers that are available under your Customers page will be able to register.

Customer actions

Manage what registered customers can do from their status page.

Allow customer to mark themselves as Arrived

Customers can tell staff that they have arrived. The "Arrived" label will be added to the visit.

Allow customer to mark themselves as Delayed

Customers can tell staff that they are running late. The "Delayed" label will be added to the visit.

Allow alerted customer to confirm their visit

Customers that have been alerted can confirm their visit. The "Confirmed" label will be added to the visit.

Allow customer to leave the line

Customers are allowed to leave the waitlist.

Allow customer to convert their visit to a booking

Customers can convert their visit to a booking from the status page.

Allow customers to edit their details

Customers are allowed to edit their details on their waitlist status page.

Display settings

Manage what information to display for your customers.

Show Ticket-style confirmation on mobile

Show a modern, ticket-style view on the guest status page. Requires QR serve to be enabled.

Show number of waiting customers

Show the number of people waiting during registration.

Show estimated wait

Show the current estimated wait time during registration.

Status indicator while waiting

Select the type of status indicator to show customers while they are waiting.